Thank you for letting us be a part of your ministry. If for any reason the resources you have purchased don’t meet your ministry’s needs, our return policy is simple and easy! Please see the details below before starting to process your return.
Processing Your Return:
All returns must be pre-approved. Please contact a New Hope Publishers Customer Service Agent to receive a Return Merchandise Authorization Form (RMA). Refunds will not be issued for returns that do not have the RMA form.
New Hope Publishers Customer Service: 866.266.8399
If the book(s) you are returning have not been opened, and is still in a re-sellable condition, you may return it within 14 days of the original purchase for a full refund minus a restocking fee of 20%. The resource must be free of marks, scratches, breaks, water damage, stickers, stains, or any other kind of damage to be accepted back into inventory. If the resource arrived shrink wrapped, the wrapping must not be broken. Credit will not be given for any resource that is out of print and/or obsolete.
Incorrect or Damaged Product:
Please call Life Bible Study Customer Service: 866.266.8399
We are happy to refund the cost of the resource subject to the details listed above. Original shipping & handling and return postage charges will not be refunded unless the return is due to our error.
Once your return has been received and is re-entered into inventory, a credit will be posted to your account. Please allow up to 4 weeks to process your return and refund.
- Credit Card– If purchase was completed by credit card, the refund will be credited back to that card within 1-2 weeks after processing the return.
- Check– if the order was paid by check, a credit will be placed on your account and can be used towards a future purchase.
This policy applies to the above resources purchased at NewHopePublishers.com.
Please call us toll free if you have any questions or concerns.